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Title:  Lead Associate, Licensing

About I-CAR:

The Inter-Industry Conference on Auto Collision Repair (I-CAR) is a growing, not-for-profit organization, headquartered in Hoffman Estates, Illinois, serving the automotive collision repair industry globally. The organization was established by representatives of the collision repair, automotive, and insurance industries in 1979 and has doubled its revenue over the last six years.

 

Today, the I-CAR brand is stronger than it has been in 40 years of operation and has gained a worldwide reputation. There is momentum and excitement among its committed workforce, instructors and volunteers to continue to help the organization grow and expand its breadth of reach and scale. I-CAR leadership believes that the future of the organization will be importantly influenced by its continuing innovation and relevance of its products, technical programs and services.

 

Position Summary:

The Principal, Licensing reports to the  AVP, Quality & Continuous Improvement and is responsible for managing the key processes and policies for the Training Alliance, Self-Delivery, and 3rd-party Delivery. The Principal, Licensing will work cross-functionally to assure protocols are administered and documented properly, processes are established and followed for licensed delivery, and gaps identified in quality audits are addressed on-time. The Principal, Licensing will ensure I-CAR products are consistently delivered in a safe and consistent learning environment.

 

Essential Job Functions:

  • Manage and communicate Licensing Policies for all Licensing types (Training Alliance, Self-Delivery, 3rd-party delivery)
  • Conduct webinars and follow communication plan with licensing partners.
  • Work with the AVP, Quality & Continuous Improvement to create a licensing strategy that aligns with I-CAR overall strategy
  • Create and follow SOPs in support of Policies
  • Streamline contracts for all forms of Licensing to reference policy documents.
  • Be the operational point of contact for all licensing partners
  • Work with Licensing partners to address any corrective actions for non-conformances identified in audits
  • Resolve licensing issues with student records
  • Communicate effectively with management, I-CAR staff, and clients.
  • Perform all other duties as assigned by management.

 

Adherence to I-CAR Management Principles: 

At I-CAR, each of us has the duty to live into our Core Beliefs & Values as we continuously strive to fulfill our vision and mission, as well as our strategies, programming initiatives and annual planning, all for the benefit of our industry stakeholders, whom we serve with honor.

 

As a leader, each of us is additionally called to model, encourage, support and acknowledge excellence in all that we do, and apply ongoing continuous improvement, in pursuit of the same. As a leader you ensure that all team members adhere to I-CAR’s management principles.

 

Required Skills/Abilities/Competencies:

  • Excellent verbal and written communication skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Proficient with Microsoft Office Suite or related software.

 

Education and Experience:

  • Bachelor’s Degree preferred.
  • Minimum 5 years of relevant experience in Collision Repair inter-industry, Quality or related field required.
  • Experience with I-CAR training programs a plus.
  • Preferred experience utilizing critical QMS systems and tools (ISO 9001 auditing, root cause analysis, documentation control, corrective action, complaint management).
  • Experience in standards writing/development is a plus.
  • Computer Equipment and Software Requirements:
    • Excellent Microsoft Office Suite skills
    • Experience working in Salesforce environment or equivalent CRM system is a plus

 

EEO Statement: 

I-CAR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. Those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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