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Title:  Lead Associate, Segment Support

About I-CAR:

The Inter-Industry Conference on Auto Collision Repair (I-CAR) is a growing, not-for-profit organization, headquartered in Hoffman Estates, Illinois, serving the automotive collision repair industry globally. The organization was established by representatives of the collision repair, automotive, and insurance industries in 1979 and has doubled its revenue over the last six years.

 

Today, the I-CAR brand is stronger than it has been in 40 years of operation and has gained a worldwide reputation. There is momentum and excitement among its committed workforce, instructors and volunteers to continue to help the organization grow and expand its breadth of reach and scale. I-CAR leadership believes that the future of the organization will be importantly influenced by its continuing innovation and relevance of its products, technical programs and services.

 

Position Summary: 

The Lead Associate for Segment Support will be a dynamic and skilled professional, playing a pivotal role in the growth and support of our I-CAR’s segment strategy. This position involves being the primary internal contact for assigned customers, identifying, and capitalizing on business expansion opportunities, and ensuring customer satisfaction through effective interaction, communication, and service. This position will support the OEM sales team as an intermediary with partners and participants in the OEM and Sustaining Partner segments. 

 

Essential Job Functions:  

  • Act as a key point of contact for program participants and partners, addressing inquiries and providing clear explanations of program details and requirements. 

  • Collaborate with cross-functional teams to ensure proper coordination of resources, materials, and information necessary for successful program delivery. 

  • Work with key internal stakeholders to provide input for the creation and distribution of program-related informational materials, including guidelines and resources, to ensure partners are well-informed. 

  • Support the evaluation and assessment of program effectiveness, collecting feedback from participants and partners while providing insights for continuous improvement and ensuring a high level of customer satisfaction. 

  • Identify growth opportunities within the business segment.  

  • Prepare materials and participate in quarterly business reviews supporting new opportunities contributing to sales strategies. 

  • Utilize key account management skills to maintain accurate and organized documentation of program-related activities, ensuring data integrity and compliance with organizational standards. 

  • Track customer account metrics, run reports, and analyze data to understand customer needs. 

  • Meet with segment business development managers to discuss relationship status and program strength. 

 

Required Skills/Abilities/Competencies:  

  • Proven experience in customer relations or sales roles, with a strong track record of handling multiple tasks, prioritizing effectively, and meeting deadlines. 

  • Exceptional organizational and project management skills with attention to detail, ensuring accuracy in data management and documentation with the ability to meet tight deadlines. 

  • Strong analytical skills with the ability to interpret business metrics and data. 

  • Strategic thinker with a customer-centric approach. 

  • Self-motivated with a strong sense of accountability. 

  • Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner. 

  • Proficiency in using productivity software and tools, including Microsoft Office Suite, Salesforce, and database management systems. 

  • Strong interpersonal skills, capable of building positive relationships with colleagues, participants, and partners. 

  • Ability to work independently as well as collaboratively in a team-oriented environment. 

 

Education and Experience: 

  • High School Diploma or G.E.D. required. Associate degree in business administration, Communication, or a related field preferred. 

  • Or 5 years equivalent experience in product management, sales, or customer relations. 

 

EEO Statement: 

I-CAR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. Those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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