Title:  Product Manager Data and Insights

About I-CAR:

The Inter-Industry Conference on Auto Collision Repair (I-CAR) is a growing, not-for-profit organization, headquartered in Hoffman Estates, Illinois, serving the automotive collision repair industry globally. The organization was established by representatives of the collision repair, automotive, and insurance industries in 1979 and has doubled its revenue over the last six years.

Today, the I-CAR brand is stronger than it has been in 40 years of operation and has gained a worldwide reputation. There is momentum and excitement among its committed workforce, instructors and volunteers to continue to help the organization grow and expand its breadth of reach and scale. I-CAR leadership believes that the future of the organization will be importantly influenced by its continuing innovation and relevance of its products, technical programs and services.

Job Summary: 

The Principal Data Analytics and Insights is responsible for the development and execution of a core data strategy focused on executing business intelligence and transforming data into actionable insights that inform strategies and decision making.  The Principal Data Analytics and Insights will work in collaboration with cross functional leaders to understand past/present/future data capture/storage/reporting, working to turn existing data insights into intelligence-driven products.  They will own the roadmap for future data products, influencing technology decisions and supporting all product lines to improve the accuracy, consistency, and automation around the delivery of business intelligence objectives.  This role will collaborate with cross-functional teams through the development processes to deliver and launch customer-focused data products that achieve the objective of driving industry and business value through data-driven insights. 

The Principal Data Analytics and Insights is responsible for championing the use of insights that will direct our organization’s efforts towards decisions, innovations and initiatives with the highest impact including: 

• Owning the data product portfolio, and driving the business case for insight driven product ideas from concept to completion  

• Delivering complex analyses, key reports, and dashboards for tracking KPIs and product performance metrics 

• Identifying key value propositions and plan, do, check, adjust activities around the identification and performance to key metrics 

• Working cross functionally to ensure all product initiatives deliver value to our customers and achieve revenue targets 

• Capturing omni-channel customer feedback and recommending actions  

• Creating and monitoring product dashboards and making recommendations 

• Conducting periodic checks on execution quality and product line specific initiatives to address variances in KPIs 

Primary Job Responsibilities 

• Owning the portfolio roadmap incorporating advanced analytical techniques such as stakeholder segmentation and predictive modeling to provide increasing value to industry stakeholders 

• Collecting and implementing customer and internal stakeholder requirements to develop robust 1-3-5-year product plans 

• Synthesizing data analysis and results into compelling storylines used to influence key stakeholders and guide business decisions. 

• Participating in voice of customer sessions and prioritizing iteration according to value proposition  

• Performing data analysis in service of delivering trended reports 

• Working across product lines so that products and programs are built with data solutions for customers in mind. Identify data to be collected for measuring the success of new products and features. 

• Democratizing data and insights to deliver self-service tools to partners, enabling them to make better decisions more quickly 

• Owning go-to-market coordination working with cross functional stakeholders to develop training, sales-kit material, marketing content and internal readiness plans 

• Understanding the collision repair industry and its segments, anticipating needs and gaps which data and insights can fill 

• Monitoring market trends and needs and responding accordingly by recommending appropriate countermeasures  

• Executing product decisions within data and insights product portfolio to support business objectives 

• Establishing, building, and maintaining key internal and industry relationships.  

• Performing other related duties as assigned 

Skills and Aptitudes: 

• Demonstrated ability to achieve targeted results 

• Highly developed time-management skills 

• Microsoft Office Suite, customer database software, project management software, Internet software, e-mail, database software. 

• Ability to visualize data effectively and communicate insights clearly 

• Excellent communication, requirement gathering, and prioritization skills 

• Exhibits objectivity and openness to others’ viewpoints; contributes to building a positive team spirit 

• Actively listens to understand customer expectations and continually seeks feedback for improvement 

• Knowledge and application of the 4P’s (Product, Price, Place, Promotion) of Marketing 

Education and/or Experience: 

• Bachelor’s degree in Computer Science or related field or equivalent work experience required. 

• Minimum 5 years' experience in data analytics, business intelligence and/or data product delivery desired.  

• Experience in creating software and solutions for the collision repair industry or the adult education product space strongly desired. 

• Proficiency in data visualization development (e.g., Power BI) 

• Salesforce experience preferred  

EEO Statement: 

I-CAR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. Those with criminal histories will be considered in a manner consistent with applicable state and local laws.