Title:  Senior Associate, Sales Support

About I-CAR:

The Inter-Industry Conference on Auto Collision Repair (I-CAR) is a growing, not-for-profit organization, headquartered in Hoffman Estates, Illinois, serving the automotive collision repair industry globally. The organization was established by representatives of the collision repair, automotive, and insurance industries in 1979 and has doubled its revenue over the last six years.

Today, the I-CAR brand is stronger than it has been in 40 years of operation and has gained a worldwide reputation. There is momentum and excitement among its committed workforce, instructors and volunteers to continue to help the organization grow and expand its breadth of reach and scale. I-CAR leadership believes that the future of the organization will be importantly influenced by its continuing innovation and relevance of its products, technical programs and services.

Job Summary

The Senior Associate  is responsible for managing I-CAR’s relationships with Network customers. They work with Segment Development to keep customers satisfied by aligning appropriate resources around project management, strategic planning, sales support, service application, delivery, and marketing.

Primary Responsibilities include, but are not limited to, the following (other duties may be assigned):

• Accountable for I-CAR’s Go-To-Market strategy
• Operates as the point of contact for assigned customers
• Identifies opportunities to grow I-CAR’s business
• Accountable for Lead Reviews on new opportunities  
• Participates in the Sales process when requested, upselling and cross-selling when appropriate
• Responsible for fulfilling customer purchases
• Develops and maintains long-term relationships with their customers
• Services multiple customers at the same time
• Meets set deadlines
• Communicates customers’ needs and demands interdepartmentally
• Tracks customer account metrics, meeting established KPIs
• Coordinates activities with cross functional team members working on the same customer, to ensure consistent high-quality service
• Provides BDP’s with RFP and required sales material and collateral
• Prepares materials and participates in quarterly business reviews for respective customers
• Informs respective segment BDMs of the status of relationships and program strength
• Resolves customer complaints regarding sales and service
• Responsible for customer satisfaction with all purchases and interactions with I-CAR
• Identify opportunities to improve processes and participate in process improvement events and activities
•  

    Skills and Qualifications

• Account management or customer support experience
• Customer-focused solutions experience
• Project management skills
• Ability to manage multiple projects and relationships simultaneously
• Negotiation, listening and communication skills both oral and written
• Presentation skills,
• Time management skills
• Conflict resolution skills

Education/Experience Requirements:

• BA/BS degree or at least 5 years in one of I-CAR’s Industry Segments, contributing to the success of I-CAR within their company
• Moderate experience with Word, Excel, and PowerPoint
• Basic of understanding of Salesforce
• A strong background in Sales and understand the selling process
• A solid technical background in information technology and various types of e-learning platforms
• A solid understanding of I-CAR and its relationship to each of the Inter-Industry Segments, and would preferably have worked on an I-CAR committee or in a Committee support capacity
• Demonstrated ability to improve team engagement and harmony between functions and teams
• A reputation for being team oriented, approachable and willing to listen to others
• Preferably, experience working in a Lean environment of continuous improvement while eliminating waste

EEO Statement: 

I-CAR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. Those with criminal histories will be considered in a manner consistent with applicable state and local laws.